Paul Estes is MURAL’s Chief Community Officer, where he leads a team responsible for supporting, educating, and empowering MURAL’s community of imagination workers by connecting them with peers, partners, and on-demand facilitation experts. Global brands such as Spotify, Intuit, IDEO, IBM, Autodesk, GitHub, and Atlassian have up to tens of thousands of MURAL members collaborating with the platform each month, sharing ideas and best practices through a variety of templates, learning, and other content. In 2020 alone, over 5M people started their visual collaboration journey with MURAL.
Paul is an advocate for the Talent Economy, inspiring others to embrace their potential in the future of work. For over 20 years, he held leadership positions at Dell, Amazon, and Microsoft, where he led a team of HR, procurement, and legal trailblazers to launch Microsoft's Gig Economy freelance program.
Each week, Paul provides insights and perspective to nearly 100K readers of his LinkedIn newsletter (https://tinyurl.com/2gzt9l92), and he frequently shares his insights as a speaker and panelist. He has nine pending patents in content and collaboration related to the on-demand economy.
In today’s time-starved world, most of your customers are not able to learn and understand the full capabilities of your offering on their own. In fact, most of your customers are using less than 20%, and possibly as little as 5% of your feature set. Our ability to create tech often moves faster than our ability to properly use it, so retaining human expertise at key decision-points guards against the risks this brings. On-demand service can help narrow down what customers actually want, and when they want it.18 February 2021
For SaaS companies, not having a gig economy strategy as we start 2021 is like missing the internet trend in 1990 or failing to get ahead of the mobile revolution in 2010.18 February 2021